Late fees and cancellation policies:

All reservations purchased through Member Valet are fully refundable up to five hours before the beginning of the reservation. Parking customers can cancel their reservations for any reason before this time and receive a full refund. After five hours, non-refundable reservations will be charged the full amount of the reservation, even if customers are unable to use their reservation. This includes late arrivals 30 minutes past the scheduled appointment. Exceptions could be made for late arrivals if we are notified in time to reschedule, and it is approved by management. There are no refunds for no-shows of an hour or more. Customers will be charged the full amount of the reservation.

Flight changes and delays: If changes need to be made due to flight delays or any other reason, travelers must contact us no later than one hour before the previously scheduled appointment. If not, a $50 service charge will be added to their bill. Any discounts, coupons, or special deals will be null and void, and the traveler will be charged the full price for the service.

Terms of Use Agreement – Valet Parking Reservations:

Welcome to Member Valet, and thank you for using our service! To use this service, you must agree to the following terms of use. This Terms of Use Agreement (‘Agreement’) constitutes the entire and only agreement between Member Valet, (‘Member Valet’) and you, the user (‘you’), and supersedes all other agreements, representations, warranties, and understandings with respect to this service or the contents of this site. You acknowledge and agree that all terms of this Agreement apply to you, including your use as a user, parking provider, and parking customer. Member Valet may change this Agreement at any time without specific notice to you. The latest Agreement will be posted on the Member Valet website, and you should review this Agreement before using the Member Valet Parking service. Member Valet is not affiliated with the airport. Member Valet is a privately-owned and operated company.

I. Description of Services:

Member Valet provides a site and an app whereby people looking for Member Valet parking can reserve valet parking curbside at specific locations. This site and the app also provide the method to offer the valet parking service. All persons using Member Valet Parking services acknowledge and accept all responsibility and risk for using this site and/or the app. You acknowledge and agree:

a. Member Valet does not accept any responsibility for, nor is responsible for any damage to, loss of, or theft of personal belongings or intellectual property left in the car. These include tapes, records, discs, or other similar audio-visual or data electronic devices, any speed measuring equipment within the vehicle, or any other accessories of any kind. It is your responsibility to ensure that you remove any personal belongings from the car before and after each Member Valet service arranged through Member Valet. As with any personal auto insurance policy, additional insurance terms, limitations, and exclusions apply.

b. Member Valet is not responsible for flat tires or windshield cracks, which occur in the ordinary course of driving and are not otherwise caused by a collision where Member Valet is at fault.

c. Any repairs covered by Member Valet and authorized by you will be done at Member Valet’s repair facility of choice, at Member Valet’s sole discretion. No additional compensation will be provided outside of the explicit repair of your vehicle.

d. Repairs must be completed within 30 days of Member Valet’s acceptance of responsibility. Member Valet will respond to all customer claims regarding Member Valet responsibility within 72 hours. A $50 per day transportation stipend will be provided if you require transportation while your car is being repaired by Member Valet. The maximum payment will be $1,000 per incident. The stipend expires within 24 hours of being notified that your car is available to be picked up from Member Valet’s repair facility.

e. You are responsible for all costs associated with normal wear and tear on your vehicle (including, but not limited to, interior or mechanical wear and tear and cleaning).

f. Member Valet does not own or operate an auto care service, facility, or is affiliated, contracted, or partnered with the airport.

g. Member Valet reserves the right to store your vehicle overnight at a location of Member Valet’s choosing.

h. Member Valet reserves the right to adjust your vehicle settings (including, but not limited to, seat and mirror adjustments) to account for the safe operation of the vehicle.

i. Member Valet does not promise or assure the availability of any parking selection in any selected parking option.

j. Make sure you supply Member Valet with an active cell phone number where we can reach you at all times while you are using our services.

k. Any Customer who cancels their reservation with us one (5) or longer prior to the booked parking period will receive a full refund. A customer canceling a booking within five hours of the commencement of the booked parking period (including customers who do not arrive at the departing terminal) shall be liable to pay the full parking fee agreed for the whole of the booked parking period (any abatement of the agreed parking fee will be at the company’s sole discretion.) A customer may incur a late fee for any situations out of the control of the company.

l. Notification of Flight Changes: You must give us sufficient notification of any and all changes in your flight. Everyone must notify us upon landing. After picking up your luggage, notify us again to let us know you are ready to be picked up. This minimizes delays.

m. Valets aren’t allowed to help with disabled passengers or drive vehicles that have been modified for disabled customers due to liability reasons.

n. Coupons and Discount codes – Any coupons or discount codes must be used according to the terms of use of the discount. Any fraudulent use of coupons and discount codes will result in the cancellation of any discounts, and the regular price for services will be charged to any violators. All customers who violate the use of any coupons and discount codes will have to pay the full amount owed before receiving their vehicle. Member Valet may terminate or suspend access and/or use of the service, and criminal charges may apply if the customer is a repeat offender or has an extreme amount owed for violating this policy.

II. Copyright:

The content, organization, graphics, design, and other matters related to the Member Valet Parking service or the Member Valet website are protected under applicable copyrights, trademarks, and other proprietary rights, including but not limited to intellectual property rights. The copying, redistribution, use, or publication by you of any such matters is strictly prohibited without the prior written consent of Member Valet.

III. Service marks:

‘Member Valet’ and ‘Membervalet.com’ are service marks, registered service marks, or trademarks and cannot be used without the prior written consent of Member Valet. The Member Valet name and logo are also the exclusive property of Member Valet and cannot be used without its prior written consent. Other product and company names mentioned on the Member Valet website and app may be trademarks of their respective owners. Member Valet does not endorse any products that may have links on the Member Valet site.

IV. Restrictions on use:

Your license for access and use of the Member Valet Parking service and the Member Valet website and any information, materials, or documents (collectively defined as ‘Content and Materials’) therein are subject to the following restrictions and prohibitions on use: You may not (a) republish, display, distribute, transmit, sell, rent, lease, loan, or otherwise make available in any form or by any means all or any portion of the Site or any Content and Materials retrieved therefrom; (b) use the Site or any materials obtained from the Site to develop or as a component of any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed) that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.

V. Confidentiality of Information:

You acknowledge and agree that Member Valet may use any personal information provided by you on the website for purposes of ensuring a smooth parking experience and safeguarding the site. Member Valet will not sell the information you provide on the site. Member Valet does not guarantee or warrant the level of its security measures on this site. Member Valet does not accept any responsibility for any actual, incidental, or consequential damages that may result from any security breach or technical malfunction.

VI. Reservation of Rights:

Member Valet may terminate or suspend access and/or use of this site by any user at any time, for any reason, with or without notice. Member Valet reserves the right to update or revise the Terms of Use Agreement at any time, at its discretion. You should review the terms of use each time you use it.

VII. Limitations of Liability:

In no event will Member Valet be liable for any consequential, exemplary, indirect, punitive, incidental, or special damages, even if you are informed of the possibility of such damages of money by any transaction performed or undertaken under or in connection with this Agreement. Member Valet is still in a testing phase and will not be liable for any damages that might arise due to the parking customer being unable to access or contact Member Valet.

VIII. Severability:

Any terms may be superseded by requirements set forth by applicable statute and regulations. The illegality or unenforceability of any provision of this Agreement will not affect the remaining provisions hereof.

Reservation Procedures:

We accept reservations for flights starting at 6 AM to 11:00 PM, seven days a week, and must be made at least 24 hours in advance.

Departing:

Make an online airport parking reservation. Call the valet 20 minutes before your scheduled appointment. Meet the valet curbside at the designated meeting place. The valet will confirm this location with you before your scheduled arrival, by text or phone.

Arriving:

Call the valet once your flight has landed, 551-359-3411. Call the valet once you get your baggage. Meet the valet curbside at the designated meeting place. The valet will confirm this location with you before your scheduled arrival, by text or phone.

To make a reservation, please select the entry/exit date and time. In the next step, you will be able to choose airport parking options and some extra services as well.

All reservations have a 20-minute grace period. After that, additional charges may be incurred, so please be on time.